The term ‘data controller’ refers to the legal person which determines the purposes and means of the processing of user data.
Controller’s name: 3Gen Teknoloji İth.İhr.Tic.Ltd.Sti.
Address: Acibadem Mah. Asafbey Sk. Imer Apt. No:7/A 34718, Kadikoy / İstanbul /Turkiye
Please note that for security reasons your requests concerning rectification or erasure of your personal data shall be sent through our support service
We use the information that is collected about you and your device to provide you with our games and services and to be able to conduct our business. We pursue the following goals when processing your user data:
Other players may see some of your user data. For example, other players may see your nickname and profile image (photo) as well as your nickname and account image (photo) via your social network account if you have linked your social network account to your game account. They can also see your game results, posts on the websites, and messages in chats and on forums. In addition, your nickname and profile image can be viewed in game ratings (leaderboards) which are placed on a variety of internet resources.
The games use the Google Analytics web analytics service which are provided by Google Inc. To be able to learn more about how Google collects and processes your user data, visit https://policies.google.com/technologies/partner-sites?hl=en. In order to be able to control the collection of your data by Google for analytical purposes, you can install the Google Analytics Opt-Out Browser Add-On: https://tools.google.com/dlpage/gaoptout.
We operate all over the world, and therefore we may transfer your user data to our partners in different countries, including those which are located outside the European Union or European Economic Area. We guarantee an adequate level of personal data protection in each case. We take all reasonable steps to ensure the confidentiality of your personal data when it is transferred to countries which are located outside the European Union or European Economic Area, including but not limited to, by entering into standard data protection terms which have been adopted by the European Commission with third parties who are located outside the European Union or European Economic Area (a copy of which we will provide upon request).
You have the right to request with reasonable frequency any information about your personal data which we have stored, and can require us to provide you with a copy of your personal data which we have stored or provide access to such data. In order to exercise this right, you should send us a request via our support service: https://support.gaijin.net, and follow the instructions provided or send us such a request directly through your personal account (where available). Please note that in some cases, in order to comply with a request, we may ask you to provide us with some additional information where this is necessary to identify you as our user. We undertake to comply with your request free of charge within one (1) month of receipt, but in some cases which are regulated by legislation this period may be extended by a further two (2) months. We have the right to refuse to comply with your request or charge a reasonable fee if your request is manifestly unfounded or excessive.
You have the right to have your personal data erased where such data is retained by us by contacting our support service, or by sending your request through your personal account (where available). Please note that in some cases, in order to be able to comply with a request, we may ask you to provide us with additional information which is necessary to identify you as our user. We undertake to comply with your request free of charge within one (1) month of receipt, but in some cases which are governed by applicable legislation this period may be extended by a further two (2) months.
Please note that complying with your request to erase your personal data will result in the deletion of your game account and/or all game results, and any game progress which is associated with your game account may be irretrievably lost, so please consider this when deciding to erase your personal data.
Please also note that uninstalling the game from your computer device does not automatically result in the erasure of your personal data from our game servers.
We have the right to continue to retain some of your user data even after complying with your request to delete such data if (1) we are required to do so in order to comply with applicable legislation; or (2) your user data has been anonymised and therefore is no longer your personal data.
You have the right to object to the processing of your personal data. Please let us know about your objections at: email@example.com
You may have other rights in accordance with applicable legislation in your country (such as, for example, the right to data portability also being guaranteed for European users by the General Data Protection Regulations which became effective on 25 May 2018). To effectuate your other rights, please contact us at: firstname.lastname@example.org
If you believe that your personal data rights have been violated, please let us know at: email@example.com . You also have the right to file a complaint with your local supervisory authority about any perceived violation of your personal data rights within the country of your location.
Our games and services are not aimed at children under the age of thirteen (as well as children who have not reached any applicable ages of consent in accordance with applicable legislation), and we do not intentionally collect or solicit personal data from minors. If we learn that we have unintentionally collected personal data from a child under thirteen (or a child who has not reached the age of consent in accordance with applicable legislation) without the consent of that child’s holder of parental responsibility, we will take all reasonable steps to erase this information as soon as possible. If you find out that your child has provided us with their personal data without your consent, please contact us at: firstname.lastname@example.org. Please provide us with conclusive evidence that (a) personal data was provided by a child who has not yet reached the minimum age of consent in accordance with applicable legislation, and (b) that you are the minor’s holder of parental responsibility.
We do not exactly know the age of our users, but before their first game log-in, we always ask each user whether they have reached the age of thirteen or whichever other age may be required in accordance with the applicable legislation of their particular country of origin (the age of consent within the European Union varies from thirteen to sixteen years, depending upon the country in question), and without confirmation of this fact we do not grant access to the game to such a user. Children who have not reached the age of consent in accordance with their country’s legislation may use our games and the website only upon receipt of the consent of their holder of parental responsibility.
We retain any of your personal data which we collect for as long as your game account is active, and for as long as it is necessary to provide you with access to the games, and while we have a legitimate interest in processing your personal data, from the moment we receive your personal data until the moment at which we erase your personal data in accordance with article 6.4. Please note that some of your user data, as set forth in article 6.4, will not be erased even after we have complied with your deletion request. We also erase your personal data after reaching the goal for which we collected such data (ie. data as set out in clauses 2.1.4 and 2.1.5).
In order to ensure the security of your personal data when it is being processed, we constantly develop and implement technical and organisational measures to protect your personal data from unauthorised access, disclosure, misuse, alteration, loss, or destruction.